Season 2 Episode 4: Working with the SugarCRM Support Team with Special Guest Dan Godwin

Show Notes:

In this episode, we have a special guest, Dan Godwin, who will help us understand the SugarCRM Support Team’s role and how they can help you. We review the support offerings, holidays, SLAs, the Case Portal, and Bug Tracker. The links below are referenced in the episode to learn a bit more about support.

SugarCRM Support Team email: support@sugarcrm.com

Main Support Webpage

Case Portal

Using the Case Portal 

Sugar Support Offerings

Working with Support (Scope, SLAs, & Creating a Case) 

Support Holidays