Breakout Track 2 – Session 3 | The Path to Customer Excellence: OTS’s Triumph with Sugar Serve
Cabrielle Andersen, Head of Product Ownership, Open Technology Solutions (OTS)
In this exclusive breakout session, Cabrielle Andersen, Head of Product Ownership at Open Technology Solutions (OTS), will share the journey towards achieving customer excellence using Sugar Serve. Hear first-hand accounts of their recent launch triumphs, iterative strategies, and how they expertly prioritize enhancements using end-user feedback to deliver unparalleled customer satisfaction. Cabrielle sets the stage for an inspiring and informative session that will undoubtedly help you glean insights and strategies from another customer to elevate your own customer service practices.
