UPDATE: We've increased our service hours!
In July, the Sugar Market team announced that monthly managed service packages are available for Sugar Market! We've adjusted our service hours, as shown in the image below.
Sugar Market Services. Mirroring Sugar Care Services for CRM support, Sugar Market Services were explicitly created for customers using Sugar Market to provide them with the marketing automation expertise they (and their businesses) need to succeed.
What are Sugar Market Services?
Sugar Market Services gives customers direct access to marketing automation experts on an ongoing monthly basis and replaces the 8-week onboarding and implementation model previously in place for the product. This means customers will have fast and convenient access to experts across their contracts to ask questions, get advice, build success plans and monitor progress.
The three packages range from the “advisor” level, which provides up to five hours of monthly guidance and support for one marketing contact; the “partnership” level, which includes everything in the advisor package and adds more frequent touchpoints, additional service hours, and shorter SLAs; and the “strategic” level package, which is best for upper mid-market and enterprise teams and can be tailored to meet specific company needs.
The three packages range from the “advisor” level, which provides up to five hours of monthly guidance and support for one marketing contact; the “partnership” level, which includes everything in the advisor package and adds more frequent touchpoints, additional service hours, and shorter SLAs; and the “strategic” level package, which is best for upper mid-market and enterprise teams and can be tailored to meet specific company needs.
Sugar Market Annual Services Packages are available in three packages to fit your unique business needs.
Want to do more with Market but aren’t sure how?
If you’re a current Sugar Market interested in upping your marketing automation game, you’ll be excited to know that these services are also available for you. Current Market customers who purchase a Sugar Market Services package will receive prorated services to match their existing contract length. Along with training, support, and guidance, Sugar Market Services customers will also be given access to certification vouchers, assigned marketing automation experts, progress tracking, and more.
Ready for the next steps?
Contact your account representative today if you’re interested in adding Sugar Market Services to your marketing automation toolkit. We’re looking forward to working with you on an ongoing basis to ensure Sugar Market is the best fit for all your organization’s marketing automation needs.
