We implemented Sugar Market a few months ago and it has been a struggle to get sales intelligence to salespeople.
We used to use Sugar Sell Campaigns and although not as rich, salespeople knew what their prospects were doing. For example, it was easy for a salesperson to look at the campaign stats and see who opened an email, who clicked on an email, and what they clicked on specifically.
When we went to Sugar Market, all that seems to be lost.
Sugar Market creates Tasks that an email was opened or clicked, but I have no easy way to determine the assigned salesperson.
If I create a filter in Tasks, I can look for Email Clicked, but because no user is assigned, and I can't add search fields for Account or State, I have no easy way to create a list/filter for salespeople.
How do you guys deal with this? How do you get in the hands of salespeople the information about who is opening and clicking on marketing emails?