Cases - WYSIWYG editor

HI Tim Casson-Smith,

if you have developers at hand or your Sugar partner, they should be able to change the field type of a text area field to "htmleditable_tinymce" - then you get formatting functionality in these fields.

support.sugarcrm.com/.../index.html

 This is what we did, at least.

I have to say though, that ever since we've been having some problems with the size of the field (you have to scroll a lot in the field, it doesn't adjust the size to the amount of text in it) and also the display of the text varies a lot between edit- and view-mode. Also, if you create Cases via email/the Outlook-plugIn a lot, the text will look really crappy. Line breaks are completely gone everything is squished together.

So we are thinking about rolling back to the standard text area field type, actually. Because, in the end, the formatting functionalities are not as important to the users as a clean display of the text,so that they can read and grasp it in a glance.

So, my advice would be, if you try that, best try it with the future users practically and let them decide, if this is really what they want ;) 

Best regards

Julia

Thank you Julia , I did try to add a HTML field using Studio and although it allows to be added, this field is not editable in the Cases screen, I wondered why this option is there if it cannot be used?

I will contact our Sugar representative once we know how that is. still waiting for Sugar to confirm this yet.

Hi Tim Casson-Smith,

The solution Julia mentions requires custom development to implement. The HTML field type in Studio is meant to display static information so would not meet your need.

Our team at Upsert is in the process of developing a field plug-in that offers a better alternative than the WYSIWYG editor since that editor has a number of concerns on compatibility and functionality. I will update this conversation when that plug-in is made available.

Chris

Hi Tim Casson-Smith,

Earlier this month we published our new plug-in, Upsert Markdown! Upsert Markdown introduces a new field type to allow for easier formatting and editing of content for any module in Sugar. Let me know if you have any questions on the plug-in.

Chris

Hi Tim Casson-Smith,

Earlier this month we published our new plug-in, Upsert Markdown! Upsert Markdown introduces a new field type to allow for easier formatting and editing of content for any module in Sugar. Let me know if you have any questions on the plug-in.

Chris