Preparing for Customer Meetings Using Enquiries and Customer Dashboards
Date: Thursday May 29th
UK Time: 2pm
Duration: 30 minutes
Level: Beginner
Understanding how we can fully utilize Enquiries and Customer Dashboards within sales-i Desktop
Do you have questions about your customers' spending habits? Or what are your Top Selling products? Or do you want to be able to quickly access your customers' data to identify opportunities?
During this series, we will be focusing on utilizing the Desktop Enquiries and Customer Dashboards. Looking at all the different types of enquiries within the system. From your Top Spending, Top Falling, Sales vs Gaps, and Trends. The month of May will be dedicated to running you through different Desktop Enquiries so you can get the most out of the data provided for your customers to help identify opportunities, trends and insights. We will also be taking a deep dive into your customer dashboards, allowing you to efficiently prepare for customer meetings, as well as looking at how to access insights on your mobile device.
Sessions in the series:
- Understanding the Home Screen and Customer Dashboards
- Utilizing Enquiries to establish your top spending customers- Full Picture
- Utilizing Enquiries to establish your top falling customers and identify opportunities- Variance/Variance +
- Utilizing Enquiries to establish sales gaps within your customers spending - Sales vs Gaps
- Using the Mobile Device to access quick customer insights
Session overview
In the Final session on the series, we will be taking a look at accessing insights on the mobile device. This will allow you to understand customer spending trends, on the road – ready for you to attack meetings with all the information you need. During this session we will cover;
- Accessing a customer record card on the mobile app
- Demonstrating how we can access customer insights and key metrics
- Accessing Enquiries directly from a customer record card to further break down spending habits.