Each Certificate Authority (CA) has its own process for handling certificates, and this is something the organization's website administrator or IT team should manage.
To obtain a certificate, bundle, and private key from a Certificate Authority (CA), follow these steps:
1. Generate a Private Key and CSR: SugarCRM Support can assist with this step if needed.
2. Submit the CSR to a Certificate Authority (CA): Choose a CA (e.g., DigiCert, GoDaddy, Let’s Encrypt), provide them with the CSR, and complete the domain validation (via email, DNS, or file upload).
3. Download the Issued Certificate: Once approved, the CA provides:
- The certificate file (your SSL/TLS certificate)
- The CA bundle (intermediate/root certificates for the trust chain)
4. Provide SugarCRM Support with the certificate, bundle and private key files.
Keep your private key secure, as it is essential for SSL/TLS encryption. If lost, a new CSR must be generated for a reissued certificate.