If you’re looking to update a user’s email address in Sugar Market, here’s what you need to know to ensure the change is applied smoothly and consistently.
Updating a Synced User’s Email Address
Currently, Sugar Market’s User profile page does not allow direct updates to a user’s email address. If the user’s account is synchronizing with Sugar Sell, you will need to:
- Update the Email Address in Sugar Sell First: Begin by updating the user’s email address directly in Sugar Sell. This step is essential because any update made in Sugar Market will revert back to the old email address if a sync occurs with Sell, overwriting the change.
- Allow the Update to Sync Automatically: Once you’ve made the change in Sugar Sell, wait for the next sync cycle between Sell and Market. Sugar Market will automatically pull the updated email address from Sell during this sync, ensuring both systems remain aligned.
Updating an Email Address in Market Only (Non-Synced Users)
If the user isn not currently syncing with Sugar Sell, then updating their email address will require a bit of additional help. In this case, please reach out to SugarCRM Support to have the email address updated directly.
Following these steps will update the email address in Sugar Market. For any additional questions or assistance, don’t hesitate to reach out to our support team—we’re here to help!