Email From Address

When you set up an email and use the Tag for the From Address and the drop down from the Tag shows "Owner", what data field within SM is that pulling from?  The same question for the Tag for From Name and the drop down from the Tag shows Users' Name, what data field within SM is that pulling from?

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  • We are not using Sugar Sell and only SugarCRM and SugarMarket.  My confusion is there are a numerous available columns when creating a report.  There is one called Accounts.assigned_user_name for example.  Then you have the contact information within SugarMarket that shows Owner ID.  Many times they are all different and I need to make sure when I am sending an email in a campaign, I like to make it look like it came from the Sales Rep they are used to dealing with or the Sales Rep who is assigned the account.  If I use the merge tags on the Setup of the email, I need to make sure it looks like it is coming from the proper person.  That way the assigned Sales Rep gets any response the customer may have.