I have a few queries related to tracking social engagement in Oktopost and lead scoring in Sugar.
1. We are trying to score all social activity for a particular contact/lead in sugar using Oktopost. Can this be achieved?
2. Can activities such as likes, mentions, tags and comments be tracked by Oktopost and contribute toward Lead Scoring for a contact in Sugar.
3. Once we link CName to a form or a page, we can identify them as a lead. Is this right?
4. If 2 is true, do we then see all social engagement traffic and it is linked once the lead is identified?
5. If 2 is true, can we then score the comments, likes, and mentions?
I have found that this works for Microsoft dynamics and I can understand that all these activities are tracked by Oktopost.
How can we get them into Sugar Market and make them contribute towards lead Scoring?
Is there a way to do this?
Is Sugar planning to make some changes to the integration in the near future?
