Yesterday I noticed an email had been marked as Invalid in Market.
I felt confident it wasn't, so I called the Contact.
She said they had a problem with their mail server yesterday and some emails bounced.
How can I remove the Invalid Email flag in Market?
Hi John,
On the Contact Card under Details there would be a few fields (you might need to add them if not in your current layout), Delstatus and DelMessage. Here are the definitions:
DelStatus - Delivery status: 0 = unknown, 1 = delivered, 2 = bounced
delMessage - Delivered/bounce reason
Located in this documentation:
Ideally, you reset both of those but as far as the system is concern on if it sends or does not send the record the Delstatus is what's important. Resetting the Delstatus to 0, which means we don't know the delivery status yet (unknown) would be the first step.
If the record was hard bounced then it will also be in our Bounced Email Administration table, which is under the User Menu > Administration View > Bounced Email Administration. If the record shows up here, I don't believe you will be able to delete it from the UI as this is typically treated like safety net for bounced records.
However, if you let support know which record (if the record exists here) and the reason you mentioned then we can definitely go ahead and remove that bounced record from this section if it's present.
I hope this helps!
Regards,
M
Michael North
Solutions Consultant | Faye
michael.north@fayebsg.com
Faye + SugarCRM Partnership
Hi John,
On the Contact Card under Details there would be a few fields (you might need to add them if not in your current layout), Delstatus and DelMessage. Here are the definitions:
DelStatus - Delivery status: 0 = unknown, 1 = delivered, 2 = bounced
delMessage - Delivered/bounce reason
Located in this documentation:
Ideally, you reset both of those but as far as the system is concern on if it sends or does not send the record the Delstatus is what's important. Resetting the Delstatus to 0, which means we don't know the delivery status yet (unknown) would be the first step.
If the record was hard bounced then it will also be in our Bounced Email Administration table, which is under the User Menu > Administration View > Bounced Email Administration. If the record shows up here, I don't believe you will be able to delete it from the UI as this is typically treated like safety net for bounced records.
However, if you let support know which record (if the record exists here) and the reason you mentioned then we can definitely go ahead and remove that bounced record from this section if it's present.
I hope this helps!
Regards,
M
Michael North
Solutions Consultant | Faye
michael.north@fayebsg.com
Faye + SugarCRM Partnership
Thanks Michael.
I first went to the Bounced Email Administration and I was able to delete the bounce record.
I then went back to the Contacts and could not for the life of me figure out how to add those two fields to the layout.
What was not clear is that you cannot add fields to the default panel, so you have to create a new panel.
I honestly didn't even see the plus sign way down at the bottom to do this.
I figured it out, created a new panel, and added those two fields.
Once I did, it seems by deleting the bounced record, it also cleared the Delivery Status, but not the Delivery Message.
If you try to edit the Delivery Message, you can't it seems. No biggie if it doesn't harm anything.
Once this was done, I noticed it set it back to unverified. It did not update Sugar Sell to remove the invalid email that was synced by the bounce though.
For anyone else, this will be good information to know.
