Bounced vs. Rejected/Cancelled

Hi Katelyn,

Bounced is when Market has received a bounce message from the recipient server stating we can't deliver to that recipient. Canceled is actually typically a user-action within the Market Platform that stopped/cancelled the campaign. If you're not aware of any point that a user stopped or cancelled that campaign as it was sending then we could get a support ticket open to investigate.

Here is a more detailed article.

support.sugarcrm.com/.../