Sugar Market "Email Delivered" conditional element

Question

I was curious about the "Email Delivered" conditional element within the nurture builder. How does Sugar Market know if an e-mail was successfully delivered or not?

Cristoven Santos · Accepted Answer

This is helpful, thank you.

Cristoven Santos · Answer

Hi Cristoven Santos , 
 Similar to how we report bounce codes and report the delivered statistics back to the Email Dashboard, when Sugar Market sends out a campaign through our servers we receive initiate an exchange (handshake) back from the first server configured for that's client email domain. That server then tells us if it accepted the email or rejected it. That first server could be their actual email exchange, it could be a firewall, it could also be spam filter service (Proofpoint, Mimecast, Barracuda for example). That first hop will tell our server how that message was received then we report it back. 
 If it tells us it received the email and didn't reject it then we will mark that record as delivered. That doesn't necessarily mean it made it all the way to the end user's email inbox. There can be many 'hops' beyond that first server, we would not have any visibility into that level as it's behind that first interaction or even internal. 
 So we are simply reporting back what the client's email server is relaying back to us and updating the record, which is why it could take about an hour sometimes to receive all that information back and update the records accordingly. Here are the common bounce codes that could be in response if it does not get delivered: - https://support.sugarcrm.com/Documentation/Market/Sugar_Market_User_Guide/Reporting/Bounce_Code_Definitions/ 
 I hope this helps! 
 
 Regards, 
 Michael North 
 Sr. Manager, Technical Support