Nurture 2.0 update elements i CRM

Hi Alexandra,

In the screenshot it looks that 0 contacts have entered the update field step. Are they stopping at the link evaluation? If so, is there a timeframe set on that step? 

Thanks,

Jana

Hey Jana Ferguson

Yes, so they are receives the email that was sent out with a link.  

What time frame are you referring to?

Is it the one below? 

Yes, based on that, once they click they should go to the "yes" branch, but no one will move to the "no" until 100 days has passed. Based on this, they should go to the yes when they click. To troublehsoot, I would confirm that the URL here exactly matches the URL from the email and that you see that click with the same URL in the Journey for that contact. If the URLs do not match at any point along the way, then the criteria will not be met to move them to the yes branch. 

If all of those things to check out, then you may want to check with Support so they can investigate more specifically. 

Thanks,

Jana

Yes, based on that, once they click they should go to the "yes" branch, but no one will move to the "no" until 100 days has passed. Based on this, they should go to the yes when they click. To troublehsoot, I would confirm that the URL here exactly matches the URL from the email and that you see that click with the same URL in the Journey for that contact. If the URLs do not match at any point along the way, then the criteria will not be met to move them to the yes branch. 

If all of those things to check out, then you may want to check with Support so they can investigate more specifically. 

Thanks,

Jana