Hello Clubbers,
What could cause the email tracking to show an email that was delivered to a contact as not opened when the contact did actually open the email.
Kind regards
Justin
Hello Clubbers,
What could cause the email tracking to show an email that was delivered to a contact as not opened when the contact did actually open the email.
Kind regards
Justin
Hi Justin,
Has your contact actually displayed the images within the email?
This article may be useful: https://support.sugarcrm.com/Knowledge_Base/Market/Deliverability/How_Email_Opens_are_Recorded/
Kind regards
Thank you François very useful!