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Sugar Market Answers & Best Practices Pull data from CRM

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Pull data from CRM

Alexandra Gabriel over 3 years ago

Hey!

I created some custom fields in my CRM this morning. Now around 6 hours later, they have still not been synced to Market.

It is a checkbox field on the contact module and on the lead module.

0 Jana Ferguson over 3 years ago

Hi Alexandra, any fields created on those modules should come over on the next sync cycle after they are created so long as the syncing user has access to them. I recommend checking that the sync is up to date and there are no errors by viewing the Sync Dashboard in the Administration View.

Thanks,

Jana

Director, Customer Enablement | SugarCRM
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0 Alexandra Gabriel over 3 years ago in reply to Jana Ferguson

Hey Jana!

Everything lookes fin from the Admin view.

What should be my next step in my troubleshooting?
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0 Jana Ferguson over 3 years ago in reply to Alexandra Gabriel

Hi Alexandra,

I think at the point it is best to reach out to Support so they can investigate.

Thanks!

Jana

Director, Customer Enablement | SugarCRM
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