Hi Community,
I have a workflow set up using SugarBPM. When a relationship changes on a Case—specifically, when an email is added—the action is to send a notification email to the Case assignee.
To ensure that notifications are only triggered by inbound emails, I added a condition that checks if the email direction is equal to "inbound". However, this condition doesn't seem to work as expected. Regardless of whether the email added is inbound or outbound, the assignee still receives a notification in both cases.
Should I add an additional condition, or is there a better way to handle this? Any suggestions would be greatly appreciated!
Thanks in advance!