Dear Sugar Community, I am an admin user in our SugarCRM (On-Premises, Version 14.0.1) and am currently facing an issue with the Outgoing Email Account settings. There is an empty or incomplete email account in the settings, which I assume is a default account. While I have the option to edit or delete it , I am unable to do so successfully. When attempting to delete it , I receive the following error: "Error: There was an error while connecting to the server. Please try again." When trying to edit it , my changes cannot be saved successfully. Does anyone know why this is happening and how I can resolve it? Additionally, as an admin user , I would like to update users' email credentials, specifically the SMTP server settings . However, I am unable to modify these credentials for users—or even for myself. How can I update these settings? Any help would be greatly appreciated! Best regards,

Issue with Outgoing Email Account Settings in SugarCRM (On-Premises, v14.0.1)

Dear Sugar Community,

I am an admin user in our SugarCRM (On-Premises, Version 14.0.1) and am currently facing an issue with the Outgoing Email Account settings.

There is an empty or incomplete email account in the settings, which I assume is a default account. While I have the option to edit or delete it, I am unable to do so successfully.

When attempting to delete it, I receive the following error:
"Error: There was an error while connecting to the server. Please try again."
When trying to edit it, my changes cannot be saved successfully.

Does anyone know why this is happening and how I can resolve it?

Additionally, as an admin user, I would like to update users' email credentials, specifically the SMTP server settings. However, I am unable to modify these credentials for users—or even for myself. How can I update these settings?

Any help would be greatly appreciated!

Best regards,