Moving from enterprise to advance

Hi Millie White, check out the License Types Matrix in the product documentation. This table outlines the key differences between the different products at a feature/module level. I'd say the main things of note for you to consider when moving from Enterprise to Sell Advanced are:

1. Connect included (this is a big one!)
2. SugarLive included (not sure if you need call/chat support or not, and note that it hooks up to an Amazon Connect instance that you would have to pay for/set up separately)
3. Option to buy the Intelligence add-on for our AI capabilities - the list of capabilities continues to grow as we develop more
4. A few features are only available in Serve and Enterprise (not Sell), so you would be losing these unless you also get some Serve licenses:
   1. Customer service SugarBPM templates
   2. Customer service report templates
   3. Service Console
   4. Change timers

If you aren't sure what the Serve/Enterprise features listed in #4 are, you can get links to all of them when viewing the License Types Matrix in the Serve guide instead.

Let me know if you have any questions!

-Brenda

Millie White if you would like an easy thing to present, you can download a PDF with much of this in it too, learn.sugarcrm.com/.../ajntGmQ6Skrz