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Setting up SMTP SugarCRM 14.0.0 Build 233 Sell Advanced cloud hosted

Julian Haines

Good day,

My SugarCRM has recently been moved from onsite to the cloud and I am having issues getting the email setup with Microsoft Office 365.

I have setup the required Entra ID App and setup the SMTP settings but SugarCRM fails to connect to the server.

I have done some research and think its because Authenticated SMTP is turned off on my Office 365, I can't enable this so what can I do to send email to Office 365?

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    Error

    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] PHPMailer: debug level 4; message: SMTP INBOUND: "535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit aka.ms/smtp_auth_disabled for more information. [LO4P123CA0448.GBRP123.PROD.OUTLOOK.COM 2024-06-28T07:50:05.935Z 08DC970EF5D871BE]"

    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] PHPMailer: debug level 2; message: SERVER -> CLIENT: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit aka.ms/smtp_auth_disabled for more information. [LO4P123CA0448.GBRP123.PROD.OUTLOOK.COM 2024-06-28T07:50:05.935Z 08DC970EF5D871BE]

    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] SMTP -> ERROR: AUTH command failed. Reply: 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit aka.ms/smtp_auth_disabled for more information. [LO4P123CA0448.GBRP123.PROD.OUTLOOK.COM 2024-06-28T07:50:05.935Z 08DC970EF5D871BE]
    Code: 535
    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] PHPMailer: debug level 1; message: SMTP ERROR: AUTH command failed: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit aka.ms/smtp_auth_disabled for more information. [LO4P123CA0448.GBRP123.PROD.OUTLOOK.COM 2024-06-28T07:50:05.935Z 08DC970EF5D871BE]

    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] PHPMailer: debug level 4; message: SMTP Error: Could not authenticate.
    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] PHPMailer: debug level 1; message: CLIENT -> SERVER: QUIT

    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] PHPMailer: debug level 4; message: SMTP INBOUND: "221 2.0.0 Service closing transmission channel"
    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] PHPMailer: debug level 2; message: SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel

    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] PHPMailer: debug level 3; message: Connection: closed
    Fri Jun 28 07:50:05 2024 [11095][1][FATAL] MailerException - @(SmtpMailer.php:287 [6]) - Failed to connect to outbound SMTP Mail Server: The outbound mail server selected for the mail account you are using is invalid. Check the settings or select a different mail server for the mail account.

  • 0 in reply to Julian Haines

    Hi  ,

    You are correct that SMTP Auth needs to be enabled. For clients of ours where they want to configure Sugar with Microsoft 365, they have a specific MS account dedicated for sending email from Sugar. All normal users have SMTP Auth disabled but the tenant and dedicated account have it enabled. 

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

  • 0 in reply to Chris Raffle

    Hi  I have setup an account in Office 365 to handle the email and set to SMTP Auth enabled but the email test still fails to connect to smtp.office365.com using this account.

  • 0 in reply to Julian Haines

    Hi  

    If you are still receiving the errors you listed above, then you need to enable SMTP Auth at the tenant level. You can modify this setting via the UI or PowerShell.

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

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