Hi there,
We have a department that uses Sugar Cloud for several years now. They decided to extend it with SugarConnect. The project leader had setup SugarConnect a couple of months back , no issues there. Works fine.
Now that she wants to roll out SugarConnect to the rest of the teammembers, we were first blocked because an autorisation on O365 level was required. After clearing that , SugarConnect is now available in Outlook (menu bar). However as soon as you try to connect to SugarCRM out of an email for instance, the process stops again now asking for a userID and password apparently from SugarCRM. SugarCRM however is single sign on? So what password is the system expecting here ? Since with SSO user no longer remember/know their password for SugarCRM.
Bye now
Hugo
