Focus Drawer - Showing fields when they are supposed to be hidden

Hi,

I have 3 fields in the contacts module, where one is only visible when the preceding field has a specific value. Although this functionality operates correctly within the contacts module, there are intermittent issues when both fields are displayed in the focus drawer while viewing the contact as shown below. Any help on this will be appreciated.

Thanks,

Sudha

0 Raye Clemente 13 days ago

Hi Sudha,

Thanks for opening this thread. Have you tried reaching out to support? I am curious if there is something in the visibility formula that is reacting poorly with the focus drawers. It very well might be an issue, but without being able to look into your instance. You can learn more about contacting support here: https://support.sugarcrm.com/resources/working_with_sugar_support/

If you have any difficulties, please let me know!

-Raye
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0 Sudha Patel 12 days ago in reply to Raye Clemente

Hi Raye,

Thank you for your feedback, much appreciated.

Thanks,
Sudha
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