Hi
I have a customized module where in some cases I want to remove the "assigned to", how do I do that?
I want an empty value in the assigned to field. In this case, if a certain value in a dropdown list changes value.
I have tried via BMP but it is impossible to set assigned to blank, it requires me to assign the post to someone.
Thanks Jorgen
Hi JÖRGEN Hakefjäll ,
Assigning the record to a blank user is something that would likely require code customization. As an alternative, could you accomplish your use case if you instead assigned the records to a group user? Group users are accounts that cannot log into Sugar and do not take a license to create. They are useful for purposes of putting records in a work queue where you can then trigger additional logic if needed.
Chris
Hi Jorgen, the group user idea from Chris Raffle is ideal.
You should be able to reassign the user if you use an action step in the BPM. I just tested on V13 and works fine:
Hi JÖRGEN Hakefjäll ,
As James mentions, you should have the ability to select a group user in the BPM regardless of whether you are using the 'Change Field' or 'Assign User' action in BPM. We have utilized these users for our clients for years so I don't see any reason it shouldn't be available for you in v13.0. If you can't select the group user you created in either of those action elements in the BPM design, I recommend opening a case with Sugar Support.
Chris
Take a look at my 2 pictures. Wondering what is wrong? I hope you understand Swedish :-)
Take a look at my 2 pictures. Wondering what is wrong? I hope you understand Swedish :-)
Hi JÖRGEN Hakefjäll ,
I don't believe you are doing anything wrong. The leading wildcard (%) shouldn't be necessary, but it works either way in my testing. There are no configurations I'm aware of that would prevent the group user from showing in this scenario. I think filing a ticket with Sugar Support is the next best course of action so they can investigate the issue.
Chris
Group users (like regular users) will have a corresponding private team once created. It is strange that you are not able to select the group user in the process definition. Hopefully Sugar Support can provide a insight on why it is not selectable in your environment.
Chris
