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Outlook Plugin to Sugar Connect

Mike Barry

With Microsoft cutting off plug in support it appears we are being forced into a transition to Sugar Connect.  After multiple demos the only difference that Sugar seems to highlight is that it can now be used with the outlook web app, which is worthless to my company.  When i asked the people from Sugar to defend charging for something that is currently free no one was able to, especially with a 20-30% increase in overall cost by adding Sugar Connect.  Has anyone who is currently using Sugar Connect found that it has any value at all? Or are my suspicions that this is just a money grab correct?

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    Hi Mike,

    I share a bit of your frustration and I've also been looking for an Outlook Plug-In replacement.  I understand that the change is due to the Microsoft move to the Office 365 model.  The current Outlook Plug-In may actually break before the June date.

    FYI: Sugar Connect doesn't support the older stand-alone versions of Outlook (2016 / 2019 / 2021) which is installed for many of our users.  Our move to the Office 365 versions won't be completed until late this year.

    P.S. The Sugar Connect product is actually less expensive that the two other products I've tested.  Those other products also don't support the older versions of Outlook :-(

    Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)

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    Hi Mike,

    I share a bit of your frustration and I've also been looking for an Outlook Plug-In replacement.  I understand that the change is due to the Microsoft move to the Office 365 model.  The current Outlook Plug-In may actually break before the June date.

    FYI: Sugar Connect doesn't support the older stand-alone versions of Outlook (2016 / 2019 / 2021) which is installed for many of our users.  Our move to the Office 365 versions won't be completed until late this year.

    P.S. The Sugar Connect product is actually less expensive that the two other products I've tested.  Those other products also don't support the older versions of Outlook :-(

    Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)

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