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Email address now javascript

John Kitsmiller

Did this recently change?

In the past we have always, at least I thought, been able to click the email address and it would simply start an email in the users default email application.

And we could right-click on an email address and Copy Email Address.

Either are standard behavior for browsers.

Now, when we click on the email address, it opens a Sugar Email. If I try to copy an email address, it doesn't work because it is javascript.

Is there a setting to turn this off? We don't send emails from Sugar and this causes a lot of extra work.

  • +1 Sugar Employee Badge

    Hi John, can you confirm the value of the Email Client field in your user profile?

    In 13.1, I can still seem to click an email and open it in my default email application if I have that field set to "External Email Client", but it opens a new Sugar email record if I have it set to "Sugar Email Client". This is expected behavior. However, I can't reproduce your issue of not being able to right-click and copy email address. That is working for me in either scenario.

    Does your profile setting align with what you're seeing? If not, there might be something else impacting things.

    -Brenda

  • 0 Sugar Employee Badge in reply to Brenda Rossetto

    Thank you  . I hadn't even thought to check that since I have never had it set to Sugar Email Client. Somehow it was set back to that.

  • 0 Sugar Employee Badge in reply to John Kitsmiller

    Glad that worked! I wonder if it could have been an unintentional side effect of a recent upgrade or if perhaps an admin could have changed that in your profile. At least the fix is easy. Slight smile

    -Brenda

  • 0 Sugar Employee Badge in reply to Brenda Rossetto

    It must have been an upgrade since no one else could have done it. I am going to have others check their profiles.

  • 0 in reply to John Kitsmiller

    That is a bit disconcerting... we have about half the users using sugar email compose and half not... Having to ask everyone to check their profile again is not going to make any of our users happy... and having me check everyone again is not going to make me happy Thinking

  • 0 Sugar Employee Badge in reply to Francesca Shiekh

     , if this does seem to be widespread (as in, affecting multiple users in your instance), it does seem possible that it could be upgrade-related. If so, I would definitely submit a case so Support can look into it further and see if there's a way to restore the old values and/or prevent it for future upgrades. Hopefully it is isolated, but I'd be curious to hear what you find in your instance!

    -Brenda

  • 0 Sugar Employee Badge in reply to Brenda Rossetto

    It turns myself and another user had been changed. I'll submit a ticket.