Comment Log Visibility - Newest to Oldest?

Hi Gilanne del Rosario,

It currently is not possible to configure the Comment Log field to change how the entries are sorted. However, the Comment Log dashlet does sort from most recent comment to oldest as you desire:

Additionally, the dashlet only shows the 3 most recent comments. If the user wants to see older comments, they click a 'View All' link to load the remaining comments in the dashlet. It seems to meet both of your use cases well, so I recommend having your users place the dashlet on the record view intelligence pane and then removing the field from the record view layout. 

Chris

Thanks Chris! This fits our needs exactly. 

To have all your comment Logs ordered with most recent first you can add a file to your custom directory with a simple vardef:

custom/include/SugarObjects/implements/commentlog/vardefs.php

with the following PHP:

<?php
$vardefs['fields']['commentlog']['order_by'] = 'date_entered:desc';

FrancescaS

Thanks for sharing, Francesca! I'll share this option with my team as well.