Reports: Permission Restrictions Error Message

Hi Kirk,

Thank you for asking this question here and for opening the support case about this. We have seen some other customers encounter permission errors like this in reports, and in each scenario we've been able to find an explanation. However, each explanation so far has been specific to the nuances of each occurrence.

We'll take a look at the details in your support case and hopefully get this challenge overcome promptly. I also look forward to letting the community know what we find out, especially if it is something that could impact others here.

Regards,
Patrick McQueen
Director, SugarCRM Support

Hi Both,

I have a user that has experienced a similar issue after upgrading to version 14.0.

Please can you advise what the resolution was for this.

Regards

Steve

Hi Steven Roskams ,

The most likely cause is that one or more modules or fields used in the report are restricted via role permissions for the user seeing the error. In older versions of Sugar, you could build reports on these entities but role permissions were not fully respected, which is why you are likely seeing the issue after upgrading to the current release.

Chris