Having trouble adding Sugar Connect to desktop Outlook

We have just deployed Sugar Connect for a client of ours and while this works perfectly in the Outlook Online Webmail version, none of the users and see Connect in the Desktop version of Outlook (despite it being a supported version).

They have an E3 subscription which is Enterprise Grade (assuming?). We think there could be a security setting blocking it from being deployed.
But we've been through the portal and could not spot anything.

Has anyone experienced this frustration with Connect?

Thanks a bunch <3

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0 Lydia Manger over 1 year ago

Hi James and sorry for the delay! Have you looked into how the Office 365 admin is deploying and managing add-ins?

Refer to the Deploy add-ins in the Microsoft 365 admin center article and the Manage add-ins in the Microsoft 365 admin center article to learn more about how Microsoft manages deployment permissions. Add-in deployment on a users PC can also be restricted. Here's a Centralized Deployment FAQ from Microsoft that may be helpful.

Let us know if that doesn't solve your problem! I hope we can get your client up and moving soon!

Lydia Manger

Product Manager — Sugar Discover
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0 Lydia Manger over 1 year ago

Hi James and sorry for the delay! Have you looked into how the Office 365 admin is deploying and managing add-ins?

Refer to the Deploy add-ins in the Microsoft 365 admin center article and the Manage add-ins in the Microsoft 365 admin center article to learn more about how Microsoft manages deployment permissions. Add-in deployment on a users PC can also be restricted. Here's a Centralized Deployment FAQ from Microsoft that may be helpful.

Let us know if that doesn't solve your problem! I hope we can get your client up and moving soon!

Lydia Manger

Product Manager — Sugar Discover
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