Hi Everyone and Anyone-
Looking for some help with setting up SugarLive with my instance of SugarSell.
We use OneLogin for authentication, which is also configured for AWS.
When a user logs into our Sugar instance and clicks on SugarLive at the footer an error appears "'instance name' refused to connect"for where AWSConnect app should appear. When the error is clicked, it opens AWS console logged in as the user. User can access Connect app.
Ive added two policies to the role 1) AmazonConnect_FullAccess 2) Custom policy to pass Onelogin users into instance. Wondering if I need another policy?
Additionally I looked into if it was an issue with the API. When I open the invoke URL I get an error "Missing Authentication Token." What does that mean?
Woudl appreciate ANY insights or help. I've already exhausted my efforts with Sugar support and OneLogin support, which got me at least to this point in the configuration (1 month deep). This is my first use of AWS, which makes this challenging to say the least! Im not a developer. Just IT Director of an agency who wants to use the tool.