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Connecting an e-mail label in Sugar CRM

Maike Mak

Good afternoon,

I am currently to connect an e-mail account with Sugar CRM. To be specific: I want the  incoming e-mail organized under a label to be forwarded as case into SugarCRM. Does SugarCRM recognize labels in an inbox? 

I have been trying to figure out how to do this. The general mail from the mailbox is already being forwarded as case, but not the e-mail under the label in the mailbox.

We are using G-mail in the webbrowser as e-mail client. 

Thank you in advance for your answer.

Best regards,

Maike 

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    I don't think Sugar has anything out of the box to process the labels on your Gmail account.

    I may have misunderstood your issues, but if you are wanting emails with a given label to be forwarded to the mailbox that sugar reads for creating cases, then you might have better luck trying to work with Gmail filters to set up the forwarding by label.

    FrancescaS

  • 0 in reply to Francesca Shiekh

    as I remember,  "label:" is not recommended in setting Gmail filters as forwarding rules, since they don't filter incoming messages - looks like labeling is performed in Gmail after the message forwarding rules have been applied to incoming emails or maybe there is some other reason...


    there is an option that comes to mind - to write an App script for Gmail with forward() method with label value in forwarding criterion, however that won't be an initial inbound email to send over to Sugar but rather a new email - just like the one could be created with "forward" button

    Best Regards,
    Dmytro Chupylka

    integroscrm.com
    We make work in Sugar CRM system faster, more convenient and efficient

  • 0 in reply to Dmytro Chupylka

    thank you for your answers. I have tried removing the label and forwarding the mail to the registered e-mail address Inbox in Gmail. The e-mail gets delivered in G-mail as well as in Sugar  but as a bounce saying "this e-mail could not be delivered". Which is strange because that e-mail address does exist and is connected to Sugar. I also see the notification failure in Sugar which shows that it is working, just not in the correct way. 

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