Good afternoon,
I am currently to connect an e-mail account with Sugar CRM. To be specific: I want the incoming e-mail organized under a label to be forwarded as case into SugarCRM. Does SugarCRM recognize labels in an inbox?
I have been trying to figure out how to do this. The general mail from the mailbox is already being forwarded as case, but not the e-mail under the label in the mailbox.
We are using G-mail in the webbrowser as e-mail client.
Thank you in advance for your answer.
Best regards,
Maike