Details about this thread
  • State Verified Answer
  • Replies 8 replies
  • Subscribers 320 subscribers
  • Views 2423 views
  • Users 0 members are here

Blank Screen when Clicking on an Account Name - Only in UAT and Sandbox - NOT Production - and only on my PC

Adam Ososki

So all of a sudden today, when I click onto any account name in the Accounts Module Overview screen - I just get a blank page.

This happens in UAT and Sandbox but not in Production

This happens no matter what Username i log in as - and if I log in as My username on another machine I do not experience the issue.

I normally use Chrome - I did hard refresh and clear cache - no change

I tried using Microsoft Edge - which has never previously been used on my PC and no change

My IT Manager logged in to my machine remotely and loaded up an entirely different Windows Account - and no change

Before we try wiping the entire PC and starting with a fresh Build - has anyone else every experienced this issue - and do you know how to fix it?

I can use every other module completely normally in UAT and Sandbox, I can use Production login normally in Accounts as well as everywhere else. I can't think of anything else to try...

We are using Sugar Enterprise 9.0.1

Regards

Adam Ososki

Very Perplexed...

Parents
  • 0

    UPDATE: So this morning this has happened to all the other machines logging into SandBox and UAT (Still not Production) so it isn't PC or Chrome related - must be something happening inside of Sugar.

  • 0 in reply to Adam Ososki

    Hi Adam,

    If it happens for all the users, can you check what errors are logged in apache log,php-error.log, and also at the browser level. This will help us to debug the issue further.

  • 0 in reply to Ramya Katram

    Thanks for coming back to me Poojitha - I am only a user and don't have access to these logs - and I have relayed this to my IT - now that we know it affects all users they will pass the issue back to their developer team to solve.

  • 0 in reply to Adam Ososki

    Try clearing both server and browser caches

    .

    CRM Business Consultant

  • +1 in reply to Vincent Amari

    Thanks Vincent

    The dev’s fixed it this afternoon. Turned out that a 3rd party sms plug in overwrote something custom. They updated and it all works fine now. 

    All the help appreciated.

Reply
  • +1 in reply to Vincent Amari

    Thanks Vincent

    The dev’s fixed it this afternoon. Turned out that a 3rd party sms plug in overwrote something custom. They updated and it all works fine now. 

    All the help appreciated.

Children