I see blank screen when I open Studio or any other tabs in Administration

Except Repair and Rebuild , I can see only blank screen when I open Studio , module builder or any other tabs on administration. 

Please assist me here . It's quite urgent.

> Administration

>Studio  (This is when I opened Studio)

Parents
  • Hi Gautam,

    1. Did you tried deploying any customizations on this instance today.

    2. Please check the permissions for the Sugar Folder and make sure everything is properly set.

    3. Try accessing the instance in various browsers and check if the issue still happens.

    4. Can you also please check if you are getting any errors in the console, sugar logs, and error logs.

    5. Please check the logs first thoroughly, which helps you to debug the issue. 

    Attach the logs if you see any errors. Don't worry let us narrow down and fix the issue.

  • var/log/apache2/error.log

    <<Error Logs >>


    [Mon May 31 14:27:52.323763 2021] [php7:warn] [pid 17409] [client 34.229.223.210:63025] PHP Warning: unlink(cache/themes/RacerX/pathCache.php): Permission denied in /var/www/html/sugarcrm/include/SugarTheme/SugarTheme.php on line 330, referer: 18.232.89.200/.../index.php
    [Mon May 31 14:27:52.323857 2021] [php7:warn] [pid 17409] [client 34.229.223.210:63025] PHP Warning: unlink(cache/themes/RacerX/spriteCache.php): Permission denied in /var/www/html/sugarcrm/include/SugarTheme/SugarTheme.php on line 332, referer: 18.232.89.200/.../index.php
    [Mon May 31 14:28:46.406471 2021] [php7:error] [pid 17409] [client 34.205.175.239:54590] PHP Fatal error: Smarty error: unable to write to $compile_dir '/var/www/html/sugarcrm/cache/smarty/templates_c'. Be sure $compile_dir is writable by the web server user. in /var/www/html/sugarcrm/vendor/Smarty/Smarty.class.php on line 1095, referer: http://18.232.89.200/sugarcrm/index.php?module=Administration&action=index&bwcFrame=1

    1. We were trying to add custom button in module. Due to which entire subpanel and edit button stops coming. So we move the backup solution. After this issue happens. 

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  • var/log/apache2/error.log

    <<Error Logs >>


    [Mon May 31 14:27:52.323763 2021] [php7:warn] [pid 17409] [client 34.229.223.210:63025] PHP Warning: unlink(cache/themes/RacerX/pathCache.php): Permission denied in /var/www/html/sugarcrm/include/SugarTheme/SugarTheme.php on line 330, referer: 18.232.89.200/.../index.php
    [Mon May 31 14:27:52.323857 2021] [php7:warn] [pid 17409] [client 34.229.223.210:63025] PHP Warning: unlink(cache/themes/RacerX/spriteCache.php): Permission denied in /var/www/html/sugarcrm/include/SugarTheme/SugarTheme.php on line 332, referer: 18.232.89.200/.../index.php
    [Mon May 31 14:28:46.406471 2021] [php7:error] [pid 17409] [client 34.205.175.239:54590] PHP Fatal error: Smarty error: unable to write to $compile_dir '/var/www/html/sugarcrm/cache/smarty/templates_c'. Be sure $compile_dir is writable by the web server user. in /var/www/html/sugarcrm/vendor/Smarty/Smarty.class.php on line 1095, referer: http://18.232.89.200/sugarcrm/index.php?module=Administration&action=index&bwcFrame=1

    1. We were trying to add custom button in module. Due to which entire subpanel and edit button stops coming. So we move the backup solution. After this issue happens. 

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