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Cannot open attachment

Karishma Tiwari
Version 6.5.11

We migrated our SugarCRM app to a new server, and while everything else is running fine, we found that the attachments uploaded cannot be opened, giving error in the log:

[Mon Oct 12 03:05:18.260478 2015] [core:error] [pid 49957] (13)Permission denied: [client 219.92.23.52:55972] AH00132: file permissions deny server access: /var/www/vhosts/crm.smssb.com/cache/jsLanguage/en_us.js, referer: http://crm.smssb.com/index.php?action=ajaxui

The user can view the attachment as successfully uploaded but when trying to open the file they see the below error in the web page:
This document is missing a file, most likely due to an error during upload.

How can I solve this?
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    FrancescaS, thanks for your reply. I do notice that the last file in the upoad folder was in April 2015, and we moved to a new server sometime in May 2015. All other uploads from then till now has never been update :(
    My upload folder had this permission: drwxr-xr-x, should i open it to 775? 
  • 0 in reply to Karishma Tiwari
    I have mine at 775, I use this from root to set all dirs at 775 and all files at 664:
           

    sudo chown -R  apache:apache *

    sudo find . -type d -exec chmod 775 {} \;

    sudo find . -type f -exec chmod 664 {} \;

    Check your config and config_override files, the configs should tell you where your uploads are going. Maybe it was changed to point somewhere else. Also check disk space and make sure you have enough. I would have thought that you would get an error if the system could not write the attachments.

    HTH

    FrancescaS


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  • 0 in reply to Karishma Tiwari
    I have mine at 775, I use this from root to set all dirs at 775 and all files at 664:
           

    sudo chown -R  apache:apache *

    sudo find . -type d -exec chmod 775 {} \;

    sudo find . -type f -exec chmod 664 {} \;

    Check your config and config_override files, the configs should tell you where your uploads are going. Maybe it was changed to point somewhere else. Also check disk space and make sure you have enough. I would have thought that you would get an error if the system could not write the attachments.

    HTH

    FrancescaS


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