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Why doesn't the sugar outlook plugin show contacts assigned to other users?

Phil Hopkins

If the contact has been created and assigned to another user, then the plugin on my outlook says 'user not found'. Is there any way to resolve this?

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    Hi Phil Hopkins

    Can you see the Contact in the Sugar application itself?

    If not, then it could be that you are not in the Team that this Contact is assigned to. For instance, here is a Contact assigned to the Confidential Team and I have to be part of that Team to see this record:

    HTH,

    KGM

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    Hi Phil Hopkins

    Can you see the Contact in the Sugar application itself?

    If not, then it could be that you are not in the Team that this Contact is assigned to. For instance, here is a Contact assigned to the Confidential Team and I have to be part of that Team to see this record:

    HTH,

    KGM

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