Why doesn't the sugar outlook plugin show contacts assigned to other users?

Hi Phil Hopkins

Can you see the Contact in the Sugar application itself?

If not, then it could be that you are not in the Team that this Contact is assigned to. For instance, here is a Contact assigned to the Confidential Team and I have to be part of that Team to see this record:

HTH,

KGM

Hi Kristjan Geir Mathiesen,

Thanks for the response. Yes, I can see the contact within the application itself; we don't use the teams functionality - everyone is part of the 'global' team so theoretically should be able to see everything.

I'm at a loss!

Thanks,

Phil

Hmmm, what versions of Sugar OPI, Outlook and SugarCRM are you running?

This might be a bug...

KGM