Need help with an installation error for the outlook plugin 2.5.0.

After the upgrade to version 8 of our On-Demand Sugar instance, our old MS Outlook plugin was unable to connect to our instance. I read somewhere that we needed to download the newest version of the plugin to fix this issue. After downloading version 2.5.0 and running the installer, it brings up an error message saying it cant find a supported version of Outlook on my computer. It then only allows me to close the installation wizard. I have tried this on every one of my sales reps computers to make sure it wasn't just my machine. I have confirmed that my version of MS Outlook (2016 32 bit) is a supported version. Anyone else having this issue? If so, any suggestions on how to fix?

0 Megan Sheehan over 7 years ago

I've seen a few people run into issues like this. Make sure you are explicitly unzipping the downloaded .zip file, not just opening it. Then, make sure you are running the Setup.exe file out of the unzipped folder and not one of the other items in the folder.

Business Analyst

Technology Advisors, Inc.
0 John Poucher over 7 years ago

Hi Megan,
Thank you, this worked. I automatically assumed I was clicking on this file from the zip. I had to right click the downloaded zip file, select Extract All...which then gave me the correct setup.exe file which wasn't showing when simply opening up the zip.