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Lifecycle for Office Plugins

Mark Willert

Hi,

as the Office 2016 plugins are bound to be released this year, how is SugarCRMs lifecycle policy for the plugins?

Especially since Office 2007 support was cut without a warning while Office 2007 is still in Support from Microsoft until 10-2017 (https://support.microsoft.com/en-us/lifecycle?p1=8753).

Sugar's lifecycle policy only gives EOL dates for SugarCRM, but not for the plugins (http://support.sugarcrm.com/Resources/Supported_Versions/ ).

I know the 2007 plugins still run with current Sugar version, but they receive no updates and stop working under certain circumstances (example: Sugar 7.6 on PHP 5.4 with LDAP authentication)

Greets,

Mark

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  • 0

    Hi Mark,

    i manage Plug-ins at Sugar and can help you with your query.

    There are two parts to this question..

    First, Plug-ins are tied to the Sugar Core Version as well as the Base App (MS Office in your case as you mention). And as long as you have the Base App of correct version, and required supported platform, and the correct Sugar Core working in tandem, the Plug-in should work normally. Within that context, the life-cycle of  Plug-in is connected withe Sugar Core version.   And I want to point out that Plug-in releases are incremental and building on top of each other.

    More importantly, from Plug-ins perspective, they communicate with Sugar through SOAP/REST and their working/interfacing has no dependency on the PHP versions or authentication mechanisms used for the Sugar instance. All Plug-ins care about is a working SOAP/REST interfaces with Sugar instance.

    In your case specifically, can you share which Office app plug-in are you talking about and their version? Outlook, Excel, Word? What Sugar Version does it work with and what kind of error/behavior you are seeing when you use Sugar 7.6? It could be that you are experiencing some other issue.

    Thanks.

    Best,

    Alay Desai

    SugarCRM

Reply
  • 0

    Hi Mark,

    i manage Plug-ins at Sugar and can help you with your query.

    There are two parts to this question..

    First, Plug-ins are tied to the Sugar Core Version as well as the Base App (MS Office in your case as you mention). And as long as you have the Base App of correct version, and required supported platform, and the correct Sugar Core working in tandem, the Plug-in should work normally. Within that context, the life-cycle of  Plug-in is connected withe Sugar Core version.   And I want to point out that Plug-in releases are incremental and building on top of each other.

    More importantly, from Plug-ins perspective, they communicate with Sugar through SOAP/REST and their working/interfacing has no dependency on the PHP versions or authentication mechanisms used for the Sugar instance. All Plug-ins care about is a working SOAP/REST interfaces with Sugar instance.

    In your case specifically, can you share which Office app plug-in are you talking about and their version? Outlook, Excel, Word? What Sugar Version does it work with and what kind of error/behavior you are seeing when you use Sugar 7.6? It could be that you are experiencing some other issue.

    Thanks.

    Best,

    Alay Desai

    SugarCRM

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  • 0 in reply to Alay Desai

    Hi Alay,

    that does not seem 100% correct.

    The case we had in the past:

    We have a customer who is still using Sugar 6.5 and was on Office 2007. The Sugar Plugins for Office 2007 were discontinued early in 2014 and are not available for download anymore.

    So the plugins are not tied to Sugar Version (6.5 is still in support) and not tied to Office version (Office 2007 is supported until 2017).

    While the plugin still works with Sugar 6.5, customers rely on supported products when they make purchase decisions, and while our specific customer was able to switch to Office 2010 in time, we are worried something similar might happen again in the future.

    So the alternative question here could be:

    Will SugarCRM support the plugins for Office 2010 (supported by Microsoft until September 13th, 2020) and Office 2013 (supported by Microsoft until April 11th, 2023) for the complete lifetime of the Office products or do we need to expect an early EOL for those plugins like with office 2007?

    Sorry if this sounds a little harsh, but we need a definitve answer, especially for information we give out to new prospects.

    Greets,

    Mark