I am having trouble with the Outlook Plug in  2013

I am using my URL but it is not recognising it and I keep getting the same message:

Unable to connect
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  • Hello Lida,

    When you enter the URL, make sure you aren't entering "www.". Also, in your Sugar instance, go to Profile > Advanced and look for the field called "URL". This is the URL you will use for Outlook Plugin. You can actually just copy and paste that URL into the plugin settings and it should work. Let me know if this helps. 

    Kind Regards, 

    Jason Smith
Reply
  • Hello Lida,

    When you enter the URL, make sure you aren't entering "www.". Also, in your Sugar instance, go to Profile > Advanced and look for the field called "URL". This is the URL you will use for Outlook Plugin. You can actually just copy and paste that URL into the plugin settings and it should work. Let me know if this helps. 

    Kind Regards, 

    Jason Smith
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