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SugarBPM - opting-out an email address via a BPM process when a contact field is changed.

Nigel Kerby

Just trying to get my head around SugarBPM - and hit a snag. Ive setup a 'processs definition' for the contacts module that fires when a user changes one of the fields in contacts ("Status") from active to non-active.  At that point I want the contact's email address to be changed to either opt-out or invalid but I can't seem to find any way of changing that related field.  

Any ideas what Im doing wrong?   

  • 0

    Hi Nigel,

    Sugar BPM allows changing values for the modules directly related to Contacts or related via one relationship.
    But you can make a workflow to manipulate data via longer relationships and any other Sugar objects by employing the Logic Builder visual designer that extends SugarBPM
    In particular, that should work for changing Contacts email address characteristics.
    Let me know if any questions

    All the Best,
    Dmytro



    Best Regards,
    Dmytro Chupylka

    integroscrm.com
    We make work in Sugar CRM system faster, more convenient and efficient