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Creating a "time stamp" card of each call logged with a contact?

Kayla Ebert

I was recently asked to pull a log to show how many calls a group of 160 clients had received in the past 4 months.     I ended up going to each record to get the call information.     

I would love to have a "call time stamp card" for each contact. Every time a call is logged, that field is "stamped" and the newest call is added to the list of calls that already occurred.     

Has anyone else done this? I imagine it would involve creating a calculated custom field or a process definition, but I'm unsure of where to start.     

Thank you!!

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  • 0 in reply to Francesca Shiekh

    Oddly enough, I build the counter field but now I'm being asked to build more of a timestamp field that would be updated each time a call is made. 


    Example: a call is logged on 9/25/2018 at 9:25 AM. 

    The log field is updated with "9/25/2018 9:25 AM". 

    Another call is logged next week, on "10/5/2018 3:38 PM" and the log is "stamped" again.

    The call log field now shows two calls, "9/25/2018 9:25 AM", "10/5/2018 3:38 PM".

    Every time a call is logged, the field would have that new time call added.