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Global Search - Can we prioritise results?

sonesay inthavong

HI Everyone,

Is there a way we can prioritise results? for example when I search on an email address it will find the Account / or Contact record but it wont be the first result despite the first records matching or found don't even have that email but matches on some other criteria. Completely different first and last name but the only thing I can see in common is the domain name which is *******@gmail.com

In some cases I would get 4000 results back when trying to find a unique email and I'm pretty sure its in there some where so this return ordering is useless for the user.

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    I was pretty sure I had filed a case/bug for this precise issue but can't find it.

    We do not use global search and use the email address filter on individual modules instead precisely because of this problem.


    Unfortunately, the list-view filter won't even work when searching by a non-primary address (Bug #77949 Unable to filter for secondary emails opened in v7.8 in 2016)

    FrancescaS

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  • 0

    I was pretty sure I had filed a case/bug for this precise issue but can't find it.

    We do not use global search and use the email address filter on individual modules instead precisely because of this problem.


    Unfortunately, the list-view filter won't even work when searching by a non-primary address (Bug #77949 Unable to filter for secondary emails opened in v7.8 in 2016)

    FrancescaS

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