Release 8.1 Processes showing "Terminated" instead of "Completed"

Question

We just upgraded to Release 8.1 this weekend. All of the processes that were showing "Completed" are now showing as "Terminated" - The flow diagram shows successful completion, and examination of the records shows successful execution just as it did in Release 8.0 and prior releases.

I opened a case with support and I'm waiting for a response. Has anyone else seen this behavior? Is this a new "feature"?

Bud Hartley · Accepted Answer

Issue Resolved! Sugar Support provided the following full explanation -------- The functional purpose of an End Event is to set the status of the process to Completed if no other flows for the process are active, unless it is given other additional behavior through the Result menu. After reviewing the updated code for the Advanced Workflows, it appears that "Do Nothing" on an End Event will allow the End Event to end the current flow setting the status of the thread to Completed as long as no more than 1 current active thread is in process. If there is more than 1 active thread, such as may be the case of an Inclusive Gateway being part of the design, then only that thread will be closed out, allowing the other(s) to be processed until another End Event is reached, allowing the process to be marked as Completed. Send Message appears to have the same behavior, with the addition of sending a message. From what I can see, there was a defect preventing Terminate Process from working as intended in previous releases of Sugar. Now that it is working as intended, it will Terminate the process as soon as that End Event with Terminate Process set is reached, in so doing terminating all threads. So if there is, for example, an Inclusive Gateway, and an End Event with Terminate Process is reached, the entire process will be terminated regardless if there are still be paths to process. Although this behavior for Terminate Process is new to 8.1.0, our documentation for older, deprecated, versions of Sugar do describe the current behavior. This indicates that the current behavior was always the intended functionality, and the defect preventing it from working as documented was resolved in this release. In order for your processes to end successfully and display as Completed, you will need to set the End Events to Do Nothing (unless you want the processes to be forcibly terminated once one path has reached its conclusion, such as may be necessary with Divergent Parallel Gateways). Further, you will want to make sure to set a Default Flow on your Inclusive Gateways to make sure that a path is reached no matter the criteria, or a process could be created that will be stuck In Process indefinitely due to being unable to resolve a path. ---- Thanks to Kyle Lowry at Sugar Support for sorting it out - I didn't know the prior behavior was a defect!