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Tenfold and Sugar Default Team

Bud Hartley

We've been using Tenfold (Callinize) for some time to capture call activity in Sugar.  We just moved two users to new sales territories and I changed their default Team in Sugar and removed membership in their old Team.

Tenfold calls are being recorded with the old Team.  If a call is recorded in Sugar it is properly recorded with the new default Team.

The Tenfold administrator tells me there's no setting in Tenfold for the default Team and it's a Sugar problem.  I've verified that the users do not have access to their old Team an the default Team is correct.  I've had them clear the browser cache, log-off and back on, shut down Tenfold, reboot their machine, and refrain from cursing.

Has anyone else seen this issue and can assist> 

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    I called Tenfold Support directly - they answered the call on the first ring and the support rep was VERY helpful.  He looked at it, noticed a couple of things he wanted to talk about with his second level support.  I asked him to call our Tenfold Administrator with the answer.  30 minutes later the issue was fixed- I have no idea what they did but it works.

    Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)

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    I called Tenfold Support directly - they answered the call on the first ring and the support rep was VERY helpful.  He looked at it, noticed a couple of things he wanted to talk about with his second level support.  I asked him to call our Tenfold Administrator with the answer.  30 minutes later the issue was fixed- I have no idea what they did but it works.

    Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)

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