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OPI: Ordering of dates of records

Kristjan Geir Mathiesen

Hi y´all

I´ve got Outlook Plugin 2.2.0 install and Sugar Ent 7.7.0.0. The general question is: Can one choose the ordering of records that appear in the Archieve window of the OPI?

If so, where?

Here is an example (see pic):

1) The Contacts that appear are two: Tinn* and Je* - they are obiously not in alphabetical order (unless it´s reverse).

2) Under the Contact Je*, there is one Account and three Opportunities. The Opportunities are neither in alphabetical order ("an" comes first, then "RA" and finally "Cis") nor time order (see the big circle).

Just wanted to double check this. If I am correct, then I think I´ll file a product enhancement

Seems to me that one should be able to order each category (Op in this instance) by Date/time or alphabetically on the name of the record.

Thanks,

k

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    Hi Kristjan Geir Mathiesen,

    To my knowledge, there is not a way for a user to choose how the results are returned. I compared the records returned in Outlook and what shows in Sugar and verified that they are ordered by Date Modified. I haven't checked with our engineering team to confirm this, but I believe that this is done so that you have the most recent record "used" at the top. Also, date modified is available across all modules, so you have the same behavior regardless if you're archiving to, for example, Contacts versus Opportunities.

    I hope this helps!

    -Alex

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    Hi Kristjan Geir Mathiesen,

    To my knowledge, there is not a way for a user to choose how the results are returned. I compared the records returned in Outlook and what shows in Sugar and verified that they are ordered by Date Modified. I haven't checked with our engineering team to confirm this, but I believe that this is done so that you have the most recent record "used" at the top. Also, date modified is available across all modules, so you have the same behavior regardless if you're archiving to, for example, Contacts versus Opportunities.

    I hope this helps!

    -Alex

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