Not all edited fields are captured in changelogs.

After login to SUGARCRM 6.5.16 version
1) Go to cases
2) Edit existing case
3) Edit various fields like priority, status, type, subject,description,account name,etc.
Not all edited fields are captured in changelogs. How can we show all edited information in
change logs.

0 Mike Solomon over 10 years ago

You need to set the fields to be audited

create a file in custom/Extension/modules/Cases/Ext/Vardefs

Make audited = true for the fields you want in View change log

$dictionary ['Case'] ['fields'] ['status'] ['audited'] = true;

Do a repair
0 Shijin Krishna over 10 years ago

Hi avijit,

You need to enable auditing true for the fields for which you want to capture the change log.

You can do it by clicking the audit checkbox for fields in studio.

You can do it through extension file as Mike Solomon has suggested.

Thanks!