Report module

Hello!

I´ve a problem, if I want to export reports on sugar.

First you can now only export reports as pdf or csv, which then comes out as an excel table. However, the said excel table can neither be edited nor do the numbers make any sense.

Does somebody has a similar problem or can someone help me please?

0 Tonja Clasen over 2 years ago

What I mean when I talk about the numbers not making any sense is that the once positive numbers suddenly become negative when I export the report.

For examle: 1.234,00€ turns into -1.234,00€
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0 Tonja Clasen over 2 years ago in reply to Tonja Clasen

We have this problem since the new update in august.
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0 Alex Nassi over 2 years ago in reply to Tonja Clasen

Hi Tonja Clasen. This sounds like a known issue, #90290, but this should have been fixed in all SugarCloud instances. Is this still occurring for you and your users?

If so, I'd recommend filing a case with our support team (https://support.sugarcrm.com/Resources/Working_With_Sugar_Support/) and reference issue #90290 and this conversation so that they can check your Sugar instance to see if there is still a problem related to this as this was supposed to be fixed.

Thank you!

Alex Nassi
Digital CX Operations Director
SugarCRM
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