Chat Tools Suggestions

Greetings,

Our company is looking for a chat tool that has better integration with Sugar CRM and can easily exchange customer information back and forth with Sugar. Currently, we are using Olark chat tool. Char works fine but exchanging information between systems is not that great.

We are looking for some suggestions from sugar users who are using some chat system or previously used one that integrates well with SugarCRM.

Thank you all for your help.

Parents

Vincent Amari over 4 years ago

LiveChat of some integration options themselves.

https://www.livechat.com/marketplace/apps/sugarcrm/#description

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CRM Business Consultant

Reply

Vincent Amari over 4 years ago

LiveChat of some integration options themselves.

https://www.livechat.com/marketplace/apps/sugarcrm/#description

.

CRM Business Consultant

Children

Francesca Shiekh over 4 years ago in reply to Vincent Amari

Thanks for that Vincent Amari, I will have to look into that.

When we started LiveChat they had an old integration with v6 that no longer worked and did not have one for the current version. I admit I never thought to check if they had anything new . I will be sure to look into this as the custom one, while it is working well, has the serious potential for needing rework in the future.