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Chat Tools Suggestions

Shrey TIWARI

Greetings, 

Our company is looking for a chat tool that has better integration with Sugar CRM and can easily exchange customer information back and forth with Sugar. Currently, we are using Olark chat tool. Char works fine but exchanging information between systems is not that great. 

We are looking for some suggestions from sugar users who are using some chat system or previously used one that integrates well with SugarCRM. 

Thank you all for your help. 

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  • in reply to Dmytro Chupylka

    Hello Dmytro,

    Currently, in Olark there is a limitation on what fields can be pushed to sugar, we can only push name and email from a chat. We would like to have more flexibility on fields that can be pushed to sugar CRM. Another limitation we are facing is not having an option to add a pre-chat questionnaire to filter chat. These are some basic requirements that we are looking for. 

    Thank you,

    Shrey