Chat Tools Suggestions

Greetings,

Our company is looking for a chat tool that has better integration with Sugar CRM and can easily exchange customer information back and forth with Sugar. Currently, we are using Olark chat tool. Char works fine but exchanging information between systems is not that great.

We are looking for some suggestions from sugar users who are using some chat system or previously used one that integrates well with SugarCRM.

Thank you all for your help.

Parents

Dmytro Chupylka over 3 years ago

Hello Shrey

it's hard to score while the goal is not set

Could you specify what a better integration means in terms of requirements/expectations? Since the current integration is not that great, what is the well integration for your company?

Best Regards,
Dmytro Chupylka

integroscrm.com
We make work in Sugar CRM system faster, more convenient and efficient
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Reply

Dmytro Chupylka over 3 years ago

Hello Shrey

it's hard to score while the goal is not set

Could you specify what a better integration means in terms of requirements/expectations? Since the current integration is not that great, what is the well integration for your company?

Best Regards,
Dmytro Chupylka

integroscrm.com
We make work in Sugar CRM system faster, more convenient and efficient
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Children

Shrey TIWARI over 3 years ago in reply to Dmytro Chupylka

Hello Dmytro,

Currently, in Olark there is a limitation on what fields can be pushed to sugar, we can only push name and email from a chat. We would like to have more flexibility on fields that can be pushed to sugar CRM. Another limitation we are facing is not having an option to add a pre-chat questionnaire to filter chat. These are some basic requirements that we are looking for.

Thank you,

Shrey
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel