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Updates to Issue & Idea Visibility in the Support Portal

Ariel Werbel
1 minute read time

We've recently made changes to how product Issues appear in the Support Portal.

Why the change?

We're evolving the way we share product Issue information to make it clearer, more consistent, and ultimately more useful to you. The previous version included details – like affected versions or descriptions – that weren't always accurate or actionable. By simplifying the current experience, we're laying the groundwork for a more transparent, reliable, and user-friendly portal.

What you'll see now

You'll still be able to view the Issue name (Subject), type (Issue or Idea), and current status. However, the ability to click into an Issue for additional details has been temporarily removed as we redesign the underlying experience.

What's next

This change is the first step toward a better, more insightful view of product health. We're building a richer, more informative interface that will make it easier to track progress, understand impact, and stay up to date on what matters most to you.

We're excited about what's ahead and appreciate your patience as we continue to make the Support Portal more powerful and transparent.

Parents Comment
  • in reply to Jeff Bickart

     Or at least/even better: At least also show the Description, so that every user is still able to correctly gauge the context - which is crucial in interacting with the Support team. Often, they relate Cases to the wrong Issues or Ideas that do not describe the actual problem and we have to be able to point that out to them. Otherwise it'ss bad for the users as well as for Sugar if it leads to wrong prioritizations and hinders the problem fixing process. 

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